Need help with ZepSquat? Email [email protected] — a person reads every message, and we aim to reply within 2 business days.

Common questions are answered below.

Rep counting isn't working

ZepSquat counts repetitions using your phone's motion sensors, so hold your phone in your hand while you do the movement, following the in-app guide for that exercise. Counting happens entirely on your device.

If counts seem off:

• Follow the movement demonstration — partial or very fast reps may not register.
• Keep the phone in the hand shown in the guide for that exercise.
• Make sure the app is open and on the workout screen while you exercise.

Rep counting is an estimate and can occasionally miss or overcount a rep. If it is consistently wrong for you, email us with your phone model — it genuinely helps us improve it.

How do I cancel my subscription?

Subscriptions are managed by Apple, not inside ZepSquat:

1. Open Settings on your iPhone
2. Tap your name → Subscriptions
3. Tap ZepSquat, then Cancel Subscription

You keep Premium until the end of the period you already paid for. Deleting the app does not cancel a subscription.

For refunds, Apple handles those directly: reportaproblem.apple.com.

How do I restore a purchase on a new phone?

Sign in with the same Apple ID, then open Settings → Restore purchases in the app. Your subscription is tied to your Apple ID.

How do I delete my account?

Open Settings → Delete account in the app. This permanently deletes your profile, workouts, and streak, immediately. Remember to also cancel your subscription (see above) — account deletion does not cancel Apple billing.